In Windows, open the "file explorer" and navigate to this folder (just copy and paste this text into the address field of the file explorer)
Looks like this:
Then hit enter. You should then see a folder like this (it usually contains a lot of files)
Find the two files named like below and send them to Videonor support together with an explanation of what went wrong.
We might request other files as well but in most cases those are all we need to look at.
These files contain signaling logs for your Skype for business traffic which includes things like:
- Who you're calling
- Who's calling you
- What users you're subscribing for presence from (statuses for example)
- And more.
We discard all such files once we're done troubleshooting the problem but keep it in mind anyway. You can follow this guide here to clear out data before reproducing a problem so that there isn't any more data than necessary in those log files you send to Videonor.