Configure your Cisco E20

Last Updated: Mar 22, 2016 01:07AM CET

This guide describes how to configure a Cisco E20 endpoint using the Provisioning Wizard. In order to successfully provision the endpoint, it must be using software version TE4.1 or later. If this is not the case, see this guide on how to update the E20.


If the E20 is on TE4.1 or later, go ahead and open up the startup wizard. You can find it by pressing the button with the house on it, then select the pane that reads "menu". You should then be able to select "Startup Wizard" at the bottom of the menu.

When the startup wizard has started, type in your username, password, domain and external manager listed below (insert the username and password you have been provided by Videonor). Use the # button to toggle between numbers and letters when you are typing. Passwords are case sensitive.

You must use these configuration-settings:

Infrastructure: Cisco Telepresence VCS
Username: <USERNAME>
Password: <PASSWORD>
Domain: provisioning.videonor.net
External manager: provisioning.videonor.net

If you entered the correct settings, you should see a message like this:

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