Update software - E20

Last Updated: Mar 22, 2016 12:58AM CET

Short how-to for obtaining sufficiently new software to enable provisioning of your E20. We assume you have a basic understanding of networks and know what an IP address is.


  • Computer capable of running a web-browser
  • LAN connection between the computer and the E20
  • Cisco Video Phone E20 (obviously)

With all the above set, proceed like this:
  1. Obtain the IP-address of your E20 by opening the menu and selecting "system information".
  2. Download software for the E20 from here.
  3. On the computer, open up your favorite web browser and enter the IPv4 address of the E20 endpoint. This should take you to the web interface of the E20.
  4. Select the "upgrade" tab
  5. Click "Browse" and select the .pkg file you just downloaded.
  6. Click "upgrade" to start the upgrade.

The process takes between 10-15 minutes to complete depending on network conditions. When the upgrade is finished, we recommend you reset the endpoint (it is not mandatory)  by pressing the following in quick succession:

* * <laptop button> # #

If you did it correctly, the E20 should "freeze" and then restart.
I find this article helpful

Can’t find what you’re looking for?

Submit a ticket
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found